Zendesk Chat

Zendesk Chat is used by 0.11% of sites

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Zendesk Chat, formerly known as Zopim, is a live chat software that enables businesses to engage with their website visitors and provide real-time customer support. It allows businesses to communicate with customers through chat widgets embedded on their websites or mobile apps, facilitating instant messaging and support interactions.

Here are some key features and functionalities of Zendesk Chat:

Live Chat: Zendesk Chat offers live chat functionality, allowing businesses to chat directly with their website visitors in real-time. Customers can initiate conversations by clicking on the chat widget, and agents can respond and provide assistance promptly.

Chat Widget Customization: The chat widget provided by Zendesk Chat can be customized to match the branding and design of the website or application. Businesses can modify the appearance, position, color scheme, and behavior of the chat widget to create a seamless and integrated user experience.

Proactive Chat: Zendesk Chat enables proactive chat, where businesses can initiate conversations with visitors based on specific criteria such as time spent on a page, pages visited, or referral source. This feature allows businesses to engage with potential customers and offer assistance before they reach out for support.

Chat Routing and Distribution: Zendesk Chat offers intelligent chat routing and distribution mechanisms. Incoming chats can be automatically assigned to available agents based on predefined rules, such as agent availability, skills, or chat load balancing. This ensures efficient handling of customer inquiries and prevents chats from being overlooked.

Agent Collaboration and Transfer: Zendesk Chat allows agents to collaborate internally to provide effective support. Agents can transfer chats to other team members or escalate conversations to supervisors or specialists when necessary. This ensures smooth communication and seamless handoffs between agents, improving the overall customer experience.

Chat History and Transcripts: Zendesk Chat keeps a record of chat conversations, allowing agents and customers to access chat history and transcripts. This feature is helpful for referring to past conversations, reviewing customer interactions, and maintaining a context-rich support experience.

Chat Analytics and Reporting: Zendesk Chat provides analytics and reporting features to track and measure chat performance and customer satisfaction. Businesses can gain insights into chat volume, response times, customer ratings, and other metrics to evaluate the effectiveness of their chat support operations.

Integration with Zendesk Suite: Zendesk Chat seamlessly integrates with other products in the Zendesk Suite, such as Zendesk Support and Zendesk Guide. This integration enables businesses to have a unified customer support platform, where chats can be converted into tickets, and support agents can access relevant customer information and knowledge base articles.

Zendesk Chat is suitable for businesses of all sizes, from small businesses to large enterprises, looking to enhance their customer support capabilities and provide real-time assistance to their website visitors. It enables businesses to improve customer satisfaction, increase engagement, and build stronger relationships with their customers through live chat interactions.

Top Websites using Zendesk Chat

: Bounce ratePages / VisitVisit duration
351get-likes.com Buy Facebook Likes and Fans at Affordable Prices | Get-Likes.com The Cheapest store of real Facebook Likes. Get-Likes.com helps you to get social proof to your pages with Numbers of Facebook Fans in less than few days.: n/a 2.16 n/a
352fresh***links.com: n/a 16.70 n/a
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356gameastor.com.tw: n/a 3.60 n/a
357cafes-marc.fr: n/a 12.00 n/a
358coverjunction.com Facebook Covers | Covers for Facebook | Timeline Covers | Facebook Cover Photos The best Facebook Covers on the web. CoverJunction.com is the place for creating sharing and discovering the highest-quality Facebook Covers online.: n/a 6.20 n/a
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367jakartaplaces.com JakartaPlaces.com - Jakarta Places Jelajahi dan temukan tempat-tempat penting yang sedang Anda cari disini. Alamat, nomor telepon, view dan peta lokasi seperti Perkantoran, Bank, Minimarket, Dealer – Bengkel Mobil dan Sepeda Motor, Cafe, Restoran, Praktek Dokter, Klinik, Salon, Tour & Travel, dll yang terletak di wilayah DKI Jakarta, Depok dan Kota Bekasi, lengkap ada di jakartaplaces.com: n/a 57.00 n/a
368moroccanviews.com: n/a 1.95 n/a
369srstactical.ca Just a moment... srs tactical are specialists in communication solutions, protective equipment, optics, gear, and gadgets for tactical and industrial uses and environments.: 30.82 4.97 00:47
370avona.com: n/a 2.70 n/a
371caravan-parkfinder.com.au: n/a 2.70 n/a
372electricfireplacesdepot.com: 35.77 26.00 15:22
373hydroenvironment.com.mx: n/a 15.00 n/a
374centre-easylangues.com: n/a 15.00 n/a
375reviewdiapers.us: n/a 19.00 n/a
376letseigo.com: n/a 19.00 n/a
377advancedatc.com: n/a 4.80 n/a
378milcarsky.com: n/a 26.00 n/a
379dealuse.com 优品会 - 北美最大规模华人O2O电商平台温哥华多伦多生活服务，吃喝玩乐，广告，地产，团购 优品会 - 温哥华 | 多伦多 - 团购。餐厅、酒吧、大温地产、多伦多地产、机票旅游、KTV、SPA、美发店、瑜伽馆、电影、买车、家居日用、服装服饰等。: n/a 7.80 n/a
380minjiangnews.com 闽江之星 闽江之星为全球用户24小时提供全面及时的中文讯息，内容覆盖、风土民俗、城市发展、体育、娱乐、产业、实用信息等，设有体育、娱乐、财经、科技、房产、汽车、等70多个内容频道。: n/a 3.60 n/a
381mobilerovers.com Mobile,Laptops,Led TV,Electonics Online Price Comparison Mobile Rovers-Online Price Comparison in India for Smart Phones,Android phones,memory cards,Bluetooth Headsets, Price information: n/a 29.00 n/a
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388looneylizardcreations.co.uk: n/a 14.00 n/a
389devitems.com DevItems - DevItems LLC: n/a 6.10 n/a
390buxbillionaire.com: n/a 6.80 n/a
391datingscript.com Dating Script- Lightning Fast Dating Software Stop wasting your time and effort on dating scripts that won't last a month. Invest in Dating Script - One of the fastest loading Dating Software.: n/a 7.60 n/a
392rajatiket.co.id: n/a 12.00 n/a
393paticas.es: n/a 12.00 n/a
394globalvisiondirect.co.uk: n/a 12.00 n/a
395lamnia.com Finnish Puukko Knives, Folding Knives, Maxpedition gear | Lamnia Shop for knives, folding knives, Nordic knives, Finnish Puukko knives and EDC knives at Lamnia. The largest selection, FREE shipping and speedy dispatch!: n/a 6.60 n/a
396qkabids.com Qkabids.com | Entertainment shopping Qkabids.com | Entertainment shopping: n/a 9.00 n/a
397rincontrading.com Rincon Trading- Turquoise - Beads & Cabochons Rincon Trading Co. LLC (formerly Rincon Mineral Company)was founded in 1983. Initially, Rincon was involved in the mining of rough gemstone for the wholesale market, specializing in "Fire Agate." Since then, Rincon has grown into a leading provider of beads, cabochons,jewelry and gemstone carvings for the retail and wholesale market. We buy mine-direct from domestic and overseas sources, thereby extending significant cost savings to our clients. Our contacts with overseas cutting factories insures consistency and quality in our finished product. Rincon Trading carries a selection of Sleeping Beauty & Mexican Turquoise.Compare our Turquoise Jewelry,Designer Cabochons and other types of Stone Beads.: n/a 9.30 n/a
398lowestrates.ca LowestRates.ca: Compare Car, Home Insurance & Personal Finance Products Find the lowest rates anywhere, instantly, by comparing mortgage, insurance, and credit card offers at LowestRates.ca: 55.63 2.70 03:50
399creativebiomart.net Distributor of recombinant proteins, diagnostic antibodies and antigens to the biology research community. Offers product support information and catalog. Creative Biomart provides quality recombinant proteins, native proteins, gmp proteins and biosimilar cell lines for life sciences research community.: n/a 17.00 n/a
400zeodigi.com: n/a 11.10 n/a

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