Zendesk Chat

Zendesk Chat is used by 0.11% of sites

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Zendesk Chat, formerly known as Zopim, is a live chat software that enables businesses to engage with their website visitors and provide real-time customer support. It allows businesses to communicate with customers through chat widgets embedded on their websites or mobile apps, facilitating instant messaging and support interactions.

Here are some key features and functionalities of Zendesk Chat:

Live Chat: Zendesk Chat offers live chat functionality, allowing businesses to chat directly with their website visitors in real-time. Customers can initiate conversations by clicking on the chat widget, and agents can respond and provide assistance promptly.

Chat Widget Customization: The chat widget provided by Zendesk Chat can be customized to match the branding and design of the website or application. Businesses can modify the appearance, position, color scheme, and behavior of the chat widget to create a seamless and integrated user experience.

Proactive Chat: Zendesk Chat enables proactive chat, where businesses can initiate conversations with visitors based on specific criteria such as time spent on a page, pages visited, or referral source. This feature allows businesses to engage with potential customers and offer assistance before they reach out for support.

Chat Routing and Distribution: Zendesk Chat offers intelligent chat routing and distribution mechanisms. Incoming chats can be automatically assigned to available agents based on predefined rules, such as agent availability, skills, or chat load balancing. This ensures efficient handling of customer inquiries and prevents chats from being overlooked.

Agent Collaboration and Transfer: Zendesk Chat allows agents to collaborate internally to provide effective support. Agents can transfer chats to other team members or escalate conversations to supervisors or specialists when necessary. This ensures smooth communication and seamless handoffs between agents, improving the overall customer experience.

Chat History and Transcripts: Zendesk Chat keeps a record of chat conversations, allowing agents and customers to access chat history and transcripts. This feature is helpful for referring to past conversations, reviewing customer interactions, and maintaining a context-rich support experience.

Chat Analytics and Reporting: Zendesk Chat provides analytics and reporting features to track and measure chat performance and customer satisfaction. Businesses can gain insights into chat volume, response times, customer ratings, and other metrics to evaluate the effectiveness of their chat support operations.

Integration with Zendesk Suite: Zendesk Chat seamlessly integrates with other products in the Zendesk Suite, such as Zendesk Support and Zendesk Guide. This integration enables businesses to have a unified customer support platform, where chats can be converted into tickets, and support agents can access relevant customer information and knowledge base articles.

Zendesk Chat is suitable for businesses of all sizes, from small businesses to large enterprises, looking to enhance their customer support capabilities and provide real-time assistance to their website visitors. It enables businesses to improve customer satisfaction, increase engagement, and build stronger relationships with their customers through live chat interactions.

Top Websites using Zendesk Chat

: Bounce ratePages / VisitVisit duration
751jomclassifieds.com Jom Classifieds - Home A powerful classifieds extension for your Joomla with excellent design and functionality.: n/a 6.00 n/a
752freeunlocks.com Unlock Phone - Free Unlock Codes! | Unlock Any Phone for FREE! | Genuine! Need a free unlock code to unlock your phone? FreeUnlocks, a leading provider of cell phone network unlock codes can locate your code fast. It's free!: n/a 2.60 n/a
753thesleeproom.com: n/a 4.70 n/a
754thewhiskyexchange.com Just a moment... offering global delivery and a range of more than 9,000 whiskies and fine spirits, the whisky exchange is the world's specialist drink retailer.: 47.86 2.82 01:41
755zapakplus.com: n/a 2.50 n/a
756cao37y9u.top 403 Forbidden: n/a 1.28 n/a
757onlinetrafficeducation.com Traffic School & Defensive Driving Courses This is the easiest online traffic school, most of our students finish the online traffic school course in less than 2hours. Online Traffic School is licensed by the DMV and Courts.This Traffic School is recommended in all counties and cities. This is The best Online Traffic school, traffic school. Your first choice online traffic school can help you with your ticket: n/a 3.60 n/a
758flyerzone.co.uk Cheap Printing & Design of Flyers, Leaflets & Business Cards | Flyerzone High quality flyer, leaflet and business card design and printing options. Competitive prices and FREE DELIVERY.: n/a 3.00 n/a
759smith-consulting.com: n/a 6.60 n/a
760start.tl: n/a 2.00 n/a
761summitprintingpro.com Kansas City Printing Company | Low Online Prices, Local KC Printer Lowest online prices of all Kansas City printing companies on full color printing, with free nationwide shipping on most products.: n/a 8.00 n/a
762e-food.gr Just a moment... Μπες στην #1 πλατφόρμα online delivery στην Ελλάδα και βρες φαγητό, καφέ, supermarket, προσφορές, επιβραβεύσεις και τόσα ακόμα! Ό,τι θέλεις, όποτε το θέλεις: 25.54 6.04 05:55
763brilsound.com Brilsound - Best Music Streaming Service in Africa | Nigerian Music Video Streaming Brilsound is an audio and video platform that lets you listen and watch music songs/videos for virtually every song ever produced.: n/a 18.00 n/a
7645starcosmetics.co.uk: n/a 12.10 n/a
765hastbiten.se Hästbiten Ridsport - Hastbiten Hästbiten Ridsport - Hastbiten: n/a 23.00 n/a
766travelgreece.com: n/a 20.00 n/a
767tabfoundry.com tabfoundry.com Discover the easiest way to create fully customized Facebook tabs, promotions and contests.: n/a 3.60 n/a
768aerialmediapros.com Aerial Media Pros #1 Supplier of drones, parts, and packages for aerial film and industrial use.: n/a 4.20 n/a
769reviewsbucket.com reviewsbucket.com - Computers | Laptops | Tablets | Accessories Reviews Online reviews for laptops, tablets, computer desktops and computer peripheral devices and accessories: n/a 6.20 n/a
7701sandiegohomes.com: n/a 7.10 n/a
771ennepiesse.it: n/a 10.00 n/a
772skiperfo.com
Achat vélo pas cher sur la boutique Veloperfo.com - VELOPERFO.COM
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774tbsolutions.info T.B. Solutions | The best domains for your SEO! T.B. Solutions | The best domains for your SEO!: n/a 5.10 n/a
775motorssouq.com Motors Souq car for sale in bahrain سيارات مستعملة في البحرين للبيع Motors souq is the Bahraini citizens and residents portal for car trading, whether you are looking for your personal use car or for a good deal car you will find it Motors souq.: n/a 33.00 n/a
776***fun.com: n/a 1.60 n/a
777kangaroorewards.com Kangaroo Rewards - Loyalty and Marketing Platform Kangaroo is a loyalty and marketing platform to help you engage and retain customers. It's the easiest and most affordable way to grow your business.: n/a 4.90 n/a
778swayhub.com Swayhub Events | Tickets: n/a 33.00 n/a
779arcadebooster.org Arcade Booster - Web / Mobile Compatible Arcade Script Arcade Booster is a free/paid professional and easy to handle script for web and mobile users. Add iOS, Android, Unity, HTML5 and Flash games with ease.: n/a 9.00 n/a
780vinilodecoracion.es: n/a 9.00 n/a
781epinett.com: n/a 7.70 n/a
782bellabeat.com Bellabeat - Plan, track and organize your pregnancy! Bellabeat products for moms and moms-to-be allow you to plan, track and organize the most important experience of your life. Grow together with Bellabeat!: 54.58 3.00 06:34
783planyourwedding.my Wedding Ideas - Wedding Dresses - Wedding Reviews | Planyourwedding.my Real Wedding Photos, Wedding Reviews & Wedding Ideas from Malaysia's No.1 Wedding Site. Find Dresses, Shoes, Photographers, Make Up & more.: n/a 18.10 n/a
784kentro-diafimisis.gr: n/a 11.00 n/a
785kijaniliving.com Home page: n/a 47.00 n/a
786e-jumbo.gr Attention Required! | Cloudflare Αγοράστε τώρα online από το επίσημο Ηλεκτρονικό Κατάστημα των JUMBO. Παράδοση σε ολόκληρη την Ελλάδα με δωρεάν μεταφορικά για παραγγελίες άνω των 50€: 31.98 6.67 05:18
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788newtechpedia.com Your Search For Latest Technology Ends Here Your Search For Latest Technology Ends Here.Here you can find articles from Fun to Latest Gadgets, Technologies and all other interesting Stuffs to make your time on internet Worth And jntu ebooks,jntumaterial,Magazines,jntubits,online cad tutorial: n/a 12.00 n/a
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790hearth.com Hearth.com Forums Home Hearth.com Forums Wood Stoves, Pellet Stoves, Chimneys and more.: 45.94 3.77 04:13
791vlex.com.co: n/a 1.90 n/a
792zermatt.ch Zermatt-Matterhorn: Ferien in den Bergen & Alpen Travel and tourist information for summer and winter vacation in Zermatt. With accommodations, events, transportation, photos, ski and snowboarding guide. Die offizielle Seite von Zermatt Tourismus bietet Hotels & Ferienwohnungen sowie alle Informationen für Urlaub in den Bergen der Schweizer Alpen.: 48.70 3.00 03:49
793onetechgadgets.co.uk OneTech Gadgets | Dual Sim Smartphones | Tablets | iPads | Accessories | Software Best deals on latest #Smartphones, #DualSim #Phones, #Tablets, #iPads, #Laptops, #computing & Mobile Accessories to consumers & small businesses. Latest Dual Sim 3G/4G Smartphone, cheap 3G and Dual OS Tablets,Computing accessories Available at OneTech Gadgets with Money back guarantee.: n/a 34.00 n/a
794reliable-store.com reliable-store.com reliable-store.com: n/a 13.00 n/a
795fousttextiles.com: n/a 14.00 n/a
796shiito.es: n/a 5.50 n/a
797***shop.net: n/a 4.80 n/a
798htmlfirm.com PSD to HTML, PSD to CSS, PSD to XHTML: Convert PSD to HTML at HTMLFirm Convert PSD to HTML/CSS: We provide best quality PSD to HTML, PSD to CSS conversion services. Send your PSD files for cross-browser compatible W3C validated HTML/CSS/XHTML markup.: n/a 2.10 n/a
799bigjimny.com BigJimny Home Page A site for Suzuki Jimny owners: n/a 8.00 n/a
800playa-escondida.com: n/a 6.00 n/a

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