Zendesk Chat

Zendesk Chat is used by 0.11% of sites

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Zendesk Chat, formerly known as Zopim, is a live chat software that enables businesses to engage with their website visitors and provide real-time customer support. It allows businesses to communicate with customers through chat widgets embedded on their websites or mobile apps, facilitating instant messaging and support interactions.

Here are some key features and functionalities of Zendesk Chat:

Live Chat: Zendesk Chat offers live chat functionality, allowing businesses to chat directly with their website visitors in real-time. Customers can initiate conversations by clicking on the chat widget, and agents can respond and provide assistance promptly.

Chat Widget Customization: The chat widget provided by Zendesk Chat can be customized to match the branding and design of the website or application. Businesses can modify the appearance, position, color scheme, and behavior of the chat widget to create a seamless and integrated user experience.

Proactive Chat: Zendesk Chat enables proactive chat, where businesses can initiate conversations with visitors based on specific criteria such as time spent on a page, pages visited, or referral source. This feature allows businesses to engage with potential customers and offer assistance before they reach out for support.

Chat Routing and Distribution: Zendesk Chat offers intelligent chat routing and distribution mechanisms. Incoming chats can be automatically assigned to available agents based on predefined rules, such as agent availability, skills, or chat load balancing. This ensures efficient handling of customer inquiries and prevents chats from being overlooked.

Agent Collaboration and Transfer: Zendesk Chat allows agents to collaborate internally to provide effective support. Agents can transfer chats to other team members or escalate conversations to supervisors or specialists when necessary. This ensures smooth communication and seamless handoffs between agents, improving the overall customer experience.

Chat History and Transcripts: Zendesk Chat keeps a record of chat conversations, allowing agents and customers to access chat history and transcripts. This feature is helpful for referring to past conversations, reviewing customer interactions, and maintaining a context-rich support experience.

Chat Analytics and Reporting: Zendesk Chat provides analytics and reporting features to track and measure chat performance and customer satisfaction. Businesses can gain insights into chat volume, response times, customer ratings, and other metrics to evaluate the effectiveness of their chat support operations.

Integration with Zendesk Suite: Zendesk Chat seamlessly integrates with other products in the Zendesk Suite, such as Zendesk Support and Zendesk Guide. This integration enables businesses to have a unified customer support platform, where chats can be converted into tickets, and support agents can access relevant customer information and knowledge base articles.

Zendesk Chat is suitable for businesses of all sizes, from small businesses to large enterprises, looking to enhance their customer support capabilities and provide real-time assistance to their website visitors. It enables businesses to improve customer satisfaction, increase engagement, and build stronger relationships with their customers through live chat interactions.

Top Websites using Zendesk Chat

: Bounce ratePages / VisitVisit duration
801thelittlemissfashion.com Little Miss Fashion - Fashion, Style, Beauty Little Miss Fashion - Fashion, Style, Beauty: n/a 2.30 n/a
802authorityautoblog.com: n/a 1.40 n/a
803b2bwhitepaperlibrary.com: n/a 8.00 n/a
804stampaprint.com: n/a 8.00 n/a
805salon-forum.ru: n/a 8.00 n/a
806sigiss.com.br: n/a 8.00 n/a
807raovatquangninh.vn: n/a 15.00 n/a
808boba.com Baby Carriers & Wraps | Boba | Safe, Stylish Baby Wearing | Boba Experience true "Freedom Together" with Boba's safe, stylish babywearing products. Our baby wraps and carriers are ideal for adventures big and small.: n/a 2.20 n/a
809pokegotipsandtricks.com My Blog – My WordPress Blog: n/a 3.60 n/a
810clickeseries.com
Clicke Séries - Baixar Séries mp4, Séries dubladas Grátis
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812liveinlakewoodranch.com: n/a 28.00 n/a
813geld-lenen.be: n/a 12.00 n/a
814commerceextensions.com: n/a 4.00 n/a
815rahlat.com rahlat.com قارن وإحجز رحلات طيران رخيصة وفنادق رخيصة في موقع رحلات.البحث عن أقل الأسعار على تذاكر الطيران والفنادق في مكان واحد وبحث بسيط.: n/a 6.80 n/a
816landyachtz.com Landyachtz - High Quality Skateboards, Longboards and Skate Gear Landyachtz produces high quality Skateboards, Longboards & Accessories. Landyachtz longboards are ideal for all types of longboarding and skateboarding.: 31.61 3.50 04:20
817ticketfront.com Concert Tickets , Sports Tickets , Theater Tickets , Madonna Tickets , Wicked Tickets , Cirque Dreams Tickets , Celine Dion Tickets: n/a 3.80 n/a
818dailyshareprofits.com DailyShareProfits-Home Best Home Base Business: n/a 5.10 n/a
819tentandtable.net Bounce Houses For Sale at TentAndTable.net We have 10 commercial bounce houses categories to choose from, which are Bounce Houses or Moonwalks, Inflatable Combos, Inflatable Slides, Water Slides, Water Attractions, Obstacle Courses, Zorb Balls also known as Human Hamster Balls, Interactive Inflatables or Sports Inflatables, Toddlers or Juniors Inflatables and Sky Dancers also called Air Dancers.All of our Inflatables are commercial grade, which means they are built with the highest quality of materials and top-notch stitching for years of use. Inflatable rental companies around the world love us, because of our variety of commercial bounce houses and the long-lasting durability of all the inflatables.: n/a 17.10 n/a
820allaboutmusic.info: n/a 7.00 n/a
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823bluediamondadexchange.com: n/a 10.00 n/a
824tcb-staging-server.com: n/a 10.00 n/a
825australianwebsitedevelopment.com.au Australian Website Development, Byron Bay Website Development, SEO, eCommerce australia web development. The leading Byron Bay designers offering whole sale web site prices. Call 0449 041 815 for a free quote.. web design in australia and website development in australia. Best content management system. cms development. seo services.: n/a 10.00 n/a
826heattransferwarehouse.com heattransferwarehouse.com Heat Transfer Warehouse is your #1 supplier for heat transfer vinyl, materials, custom prints and more. Free shipping on orders over $150.: n/a 5.20 n/a
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828offs***formations247.com
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832***ikisizle.com
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833ais.com.sg Australian International School | AIS Singapore Private primary and secondary school providing qualifications to the New South Wales, Australia, year 12 examination level. Curriculum, facilities, enrollment and fee information, and employment details included. Australian International School is the only school in Singapore offering an Australian and IB curriculums for students aged 18 months - 18 years.: n/a 13.00 n/a
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836cadblocksfree.com Cad Blocks Free - Download Free CAD Blocks CADBlocksFREE.com is a Computer Aided Design Material Library. Download: FREE 2D CAD Blocks, FREE 3D CAD Blocks, FREE Sketchup models and FREE Revit / BIM Families Browse before you download as all of our CAD Details and CAD Symbols have expanded thumbnail views. We aim to be the largest, most comprehensive CAD library on the web, providing an invaluable resource to Architects, designers, engineers and CAD Technicians all over the world. Our design content is updated regularly.: n/a 5.20 n/a
837mobydesigns.com: n/a 5.30 n/a
838monstertruckseo.com: n/a 5.80 n/a
839kostalife.com Andhra Pradesh News, AP Political & Tollywood Entertainment News - KostaLife Find Latest Andhra News, AP Political News, Tollywood Entertainment News, Interviews News, Andhra Lifestyle News along with Photos and Videos on Kostalife!: n/a 2.37 n/a
840gighive.net: n/a 6.40 n/a
841g3fashions.in
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G3 Fashions Surat – India’s one of the most po***r online clothing store for shopping Men, Women & Kids Clothes. Buy online Indian traditional Casual, Formal and wedding wear Clothes. We provide best price & high quality sarees, salwar kameez, Lehengas, kurtis, Shirts, t-shirt, Pants, Indo western sherwanis, coat pant suit, Kurta suits, Pathani suits, waistcoat & more. Worldwide shipping with Free shipping & COD available in India.: n/a 3.90 n/a
842softcoremovies.org
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843corrchilled.co.uk Corr Chilled - Quality Commercial Refrigeration & Catering Equipment Suppliers Based in Manchester Choose from serve overs, multidecks chillers, display freezers, refrigerated counters ice machines and a whole host of catering equipment. Shop now!: n/a 26.00 n/a
844shop.ir فروشگاه الکترونیک ایرانیان - Iranian eShop - Iran, Tehran فروشگاه الکترونیک ایرانیان - Iranian eShop - Iran, Tehran: n/a 4.19 n/a
845creative-peptides.com Custom peptide synthesis, process development, GMP manufacturing as well as catalog products - Creative Peptides Creative peptides is specialized in the process development and the manufacturing of bioactive peptides.: n/a 7.00 n/a
846clanempire.net: n/a 11.00 n/a
847colisgourmands.com: n/a 11.00 n/a
848loansnow.co.za: n/a 11.00 n/a
849aggressivestore.com: n/a 11.00 n/a
850royalposthumus.be: n/a 59.00 n/a

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