Zendesk Chat

Zendesk Chat is used by 0.11% of sites

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Zendesk Chat, formerly known as Zopim, is a live chat software that enables businesses to engage with their website visitors and provide real-time customer support. It allows businesses to communicate with customers through chat widgets embedded on their websites or mobile apps, facilitating instant messaging and support interactions.

Here are some key features and functionalities of Zendesk Chat:

Live Chat: Zendesk Chat offers live chat functionality, allowing businesses to chat directly with their website visitors in real-time. Customers can initiate conversations by clicking on the chat widget, and agents can respond and provide assistance promptly.

Chat Widget Customization: The chat widget provided by Zendesk Chat can be customized to match the branding and design of the website or application. Businesses can modify the appearance, position, color scheme, and behavior of the chat widget to create a seamless and integrated user experience.

Proactive Chat: Zendesk Chat enables proactive chat, where businesses can initiate conversations with visitors based on specific criteria such as time spent on a page, pages visited, or referral source. This feature allows businesses to engage with potential customers and offer assistance before they reach out for support.

Chat Routing and Distribution: Zendesk Chat offers intelligent chat routing and distribution mechanisms. Incoming chats can be automatically assigned to available agents based on predefined rules, such as agent availability, skills, or chat load balancing. This ensures efficient handling of customer inquiries and prevents chats from being overlooked.

Agent Collaboration and Transfer: Zendesk Chat allows agents to collaborate internally to provide effective support. Agents can transfer chats to other team members or escalate conversations to supervisors or specialists when necessary. This ensures smooth communication and seamless handoffs between agents, improving the overall customer experience.

Chat History and Transcripts: Zendesk Chat keeps a record of chat conversations, allowing agents and customers to access chat history and transcripts. This feature is helpful for referring to past conversations, reviewing customer interactions, and maintaining a context-rich support experience.

Chat Analytics and Reporting: Zendesk Chat provides analytics and reporting features to track and measure chat performance and customer satisfaction. Businesses can gain insights into chat volume, response times, customer ratings, and other metrics to evaluate the effectiveness of their chat support operations.

Integration with Zendesk Suite: Zendesk Chat seamlessly integrates with other products in the Zendesk Suite, such as Zendesk Support and Zendesk Guide. This integration enables businesses to have a unified customer support platform, where chats can be converted into tickets, and support agents can access relevant customer information and knowledge base articles.

Zendesk Chat is suitable for businesses of all sizes, from small businesses to large enterprises, looking to enhance their customer support capabilities and provide real-time assistance to their website visitors. It enables businesses to improve customer satisfaction, increase engagement, and build stronger relationships with their customers through live chat interactions.

Top Websites using Zendesk Chat

: Bounce ratePages / VisitVisit duration
8519to5ninjas.com: n/a 16.00 n/a
852farskids534.com FarsKids.com The Best And First Persian Music | Music, Movie, Series & Radio You are listening to: n/a 8.70 n/a
853logees.com Fruiting, Rare & Tropical Plants - Buy tropical plants online at Logee’s! Includes a variety of flowering plants including citrus, bananas, passion flowers, begonias, and hibiscus. Includes online shopping, a printed catalog and information on hardiness zones. Fruiting, rare & tropical plants for sale at Logee's Greenhouses since 1892. Visit us to buy rare and unusual tropical plants online for home and garden.: 42.28 3.70 04:01
854couponpaq.com: n/a 4.40 n/a
855mobiloitte.com Mobile Application Development Services Company, Drupal Web Development Mobiloitte provides wide range of mobile application development services for all platforms. We have specialization in cross platform mobile development, Drupal web development.: n/a 6.20 n/a
856waveshare.com Waveshare Electronics Waveshare Electronics, Mini-PC, Development Board, Programmer, Debugger, Test Socket, Adapter...: n/a 3.10 n/a
857geniuscapital.biz Genius Capital Genius Capital: n/a 3.80 n/a
858datafinch.com Catalyst ABA Data Collection Platform - Android - IOS The most effective way to collect ABA Data. Catalyst has over 20000 learners in over 14 countries.: n/a 5.10 n/a
859jaggstech.com JAGGS TECH | Learn SEO, Blogging, Wordpress, Youtube Monetization, Earn Money, Business Skills. This page will help you to learn Blogging Skills, SEO , Business Tips, how to earn money, work from home,how to do blogging, business without investment: n/a 11.00 n/a
860010zz.com: n/a 5.70 n/a
861mobileedge.com Laptop Bag, Mac Bag, Tablet Case, Backpack & Accessories | Mobile Edge Mobile Edge is the market leader in Checkpoint Friendly Netbook and Laptop cases which are TSA compliant. Mobile Edge is the leading manufacturer of laptop and tablet/iPad backpacks, messengers, briefcases and sleeves cases for women and men, TSA compliant/checkpoint friendly cases, eco-friendly laptop bags, Chromebook, Ultrabook, Macbooks, Apple iPad & tablet cases, comfortable messenger bags, gaming cases, trendy laptop handbags, duffels & totes, professional leather business laptop briefcase and laptop computer. Define your style and are built for your life. Whether a business professional who needs a checkpoint friendly bag, student or just an active laptop user – we have the solution for you!: n/a 4.80 n/a
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864basicsproducts.com Minimalist Wallet with Quick Access to Everything You Need Check out the BASICS Minimalist Wallet. At BASICS Products, we make the best minimalist wallets for men and women. New products coming soon.: n/a 2.40 n/a
865engemicro.com.br: n/a 7.00 n/a
866scarves.com Scarves | Shop Fashion Scarf Trends & Styles | Scarves.com Scarves.com Offers the Best Selection of Fashionably Cute Scarves From as Low as $10 + We Ship Incredibly Fast! Come Experience Why Customers Love Scarves.com®: n/a 3.90 n/a
867q84sale.com 4sale is the leading classifieds platform in Kuwait boasting over 1 million active users and monthly page views of 400 million. 4Sale is the new home for classifieds in Kuwait. يتربع فورسيل اليوم على صدارة الإعلانات المبوبة في الكويت بضم أكثر من 1 مليون مستخدم فعال بمعدل مشاهدة اكثر من 400 مليون صفحة. فورسيل هو موطن واساس الاعلانات المبوية على الانترنت في الكويت: n/a 7.20 n/a
868totofabrics.com
totofabrics.com
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871qibli.it
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872remmedia.fr: n/a 4.00 n/a
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875allo-mobile.fr: n/a 4.50 n/a
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878plander.com.br: n/a 6.00 n/a
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880xchatlivepro.com: n/a 2.30 n/a
881veuro.de: n/a 2.20 n/a
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884vivandlou.com Monogrammed Gifts and Personalized Items Monogrammed Gifts and Personalized Items: n/a 4.70 n/a
885i-2a.net: n/a 6.90 n/a
886assentcompliance.com Assent Compliance: Software Solutions and Consulting for REACH, RoHS and Other Environmental Regulations Assent Compliance: Software Solutions and Consulting for REACH, RoHS and Other Environmental Regulations: n/a 9.00 n/a
887costlyflights.com: n/a 3.50 n/a
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889iphonehospital.it: n/a 9.00 n/a
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898premiumsquidoolenses.com: n/a 12.00 n/a
899consultoresavanzados.com: n/a 4.40 n/a
900themes-lab.com Make | Bootstrap Admin Template Html admin template build with latest technologies. 4 admins included. New AngularJS version. 10 email templates.: n/a 3.40 n/a

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