Zendesk Chat

Zendesk Chat is used by 0.11% of sites

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Zendesk Chat, formerly known as Zopim, is a live chat software that enables businesses to engage with their website visitors and provide real-time customer support. It allows businesses to communicate with customers through chat widgets embedded on their websites or mobile apps, facilitating instant messaging and support interactions.

Here are some key features and functionalities of Zendesk Chat:

Live Chat: Zendesk Chat offers live chat functionality, allowing businesses to chat directly with their website visitors in real-time. Customers can initiate conversations by clicking on the chat widget, and agents can respond and provide assistance promptly.

Chat Widget Customization: The chat widget provided by Zendesk Chat can be customized to match the branding and design of the website or application. Businesses can modify the appearance, position, color scheme, and behavior of the chat widget to create a seamless and integrated user experience.

Proactive Chat: Zendesk Chat enables proactive chat, where businesses can initiate conversations with visitors based on specific criteria such as time spent on a page, pages visited, or referral source. This feature allows businesses to engage with potential customers and offer assistance before they reach out for support.

Chat Routing and Distribution: Zendesk Chat offers intelligent chat routing and distribution mechanisms. Incoming chats can be automatically assigned to available agents based on predefined rules, such as agent availability, skills, or chat load balancing. This ensures efficient handling of customer inquiries and prevents chats from being overlooked.

Agent Collaboration and Transfer: Zendesk Chat allows agents to collaborate internally to provide effective support. Agents can transfer chats to other team members or escalate conversations to supervisors or specialists when necessary. This ensures smooth communication and seamless handoffs between agents, improving the overall customer experience.

Chat History and Transcripts: Zendesk Chat keeps a record of chat conversations, allowing agents and customers to access chat history and transcripts. This feature is helpful for referring to past conversations, reviewing customer interactions, and maintaining a context-rich support experience.

Chat Analytics and Reporting: Zendesk Chat provides analytics and reporting features to track and measure chat performance and customer satisfaction. Businesses can gain insights into chat volume, response times, customer ratings, and other metrics to evaluate the effectiveness of their chat support operations.

Integration with Zendesk Suite: Zendesk Chat seamlessly integrates with other products in the Zendesk Suite, such as Zendesk Support and Zendesk Guide. This integration enables businesses to have a unified customer support platform, where chats can be converted into tickets, and support agents can access relevant customer information and knowledge base articles.

Zendesk Chat is suitable for businesses of all sizes, from small businesses to large enterprises, looking to enhance their customer support capabilities and provide real-time assistance to their website visitors. It enables businesses to improve customer satisfaction, increase engagement, and build stronger relationships with their customers through live chat interactions.

Top Websites using Zendesk Chat

: Bounce ratePages / VisitVisit duration
551crehana.com Comunidad en línea para creadores | Crehana Cursos en línea de Diseño, Ilustración, Animación, 3D,Branding, Web y mucho más. Aprende con expertos de la industriacreativa que llevarán tu talento al límite: 54.51 4.50 05:36
552vschool.sa منظومة التعليم الموحدة - منظومة التعليم الموحدة : الإطلاق التجريبي: 84.00 8.10 01:07
553lojaenoeventos.com.br Compre na EnoEventos, a sua loja virtual de vinhos Comprar vinho online sem sair de casa, e receber em qualquer lugar do Brasil? SÃ³ na EnoEventos, onde vocÃª encontra vinhos e cervejas de qualidade, com preÃ§os saborosos.: n/a 19.00 n/a
554weiweiwei.net: n/a 9.00 n/a
555autopolis.sk: n/a 13.00 n/a
556aea.com.br: n/a 10.00 n/a
557perfectlybasics.nl perfectlybasics.nl Perfectly Basics: De beste garderobe begint bij de juiste Basics! Daarom is met Perfectly Basics een collectie samengesteld in geen enkele kledingkast mag ontbreken. De collectie bestaat uit merkkleding in alle modekleuren en variaties van bekenden fashion merken zoals: Filippa K, DAY Birger et Mikkelsen, Kyra&Ko, Velvet By Graham & Spencer, Michael Stars, Repeat, Style Butler en Twenty8Twelve by S. Miller.: n/a 8.40 n/a
558esteworld.com.tr: n/a 6.50 n/a
559***cp.org: n/a 5.20 n/a
560duoduomi.com: n/a 7.00 n/a
561rstrainings.com Online Software Trainings | Online Hadoop Training in Hyderabad RS Trainings Institute is a well established Software Development firm and Trainings world wide.Our instructors above 12+ Years faculty with real time projects & Placements in Top MNC Companies.: n/a 29.00 n/a
562majentasolutions.com: n/a 29.00 n/a
563stripper101.com: n/a 17.00 n/a
564newbee.ng Baby Care Products Online Store | Homepage | Newbee.ng Newbee is the stress-free, convenient place to do your shopping so you can focus on what matters - your family.: n/a 8.70 n/a
565kusadasipropertysales.com: n/a 12.70 n/a
566allstarce.com: n/a 12.70 n/a
567scopelist.com scopelist.com Call Scopelist.com for Nightforce, Swarovski, Zeiss, Schmidt Bender, Blaser, Sako, Accuracy International and much more. (866) 271-7212: n/a 33.00 n/a
568gawenda-berlin.com: n/a 16.00 n/a
569liveoficial.com.br 403 Forbidden live! é a melhor marca de moda fitness e praia do brasil. junte-se ao estilo de vida live!: 36.59 6.29 02:56
570comeneat.com Come And Eat - Best Online Food Ordering Script, Clone of Just Eat, Grubhub, Eat24hours, Delivery Hero, Seamless Styling Select Elements: n/a 8.20 n/a
571netrepreneurs.de: n/a 2.50 n/a
572gennessis.com: n/a 15.00 n/a
573east-thornecornwall.co.uk: n/a 17.00 n/a
574worldvapor.com World Vapor | Electronic Cigarettes and EGO Kits Shop World Vapor for electronic cigarette (e-cigarettes) or EGO Starter Kits. We have the best eLiquids, refill cartomizer, clearomizers, and e cigarettes.: n/a 5.40 n/a
575easybilling.ch EASYbilling - Logiciel de facturation en ligne Suisse, Créez vos facture, Gestion commerciale: n/a 15.00 n/a
576berenshoes.com berenshoes.com Luxury independent shoe store offers designer footwear and accessories. Designer shoes for women.: n/a 5.60 n/a
577madrasgeek.com Madras Geek — Blogging - WordPress - Social Media - Web2.0 Srivathsan G.K is a Blogger who Writes for Madras Geek. MadrasGeek.com is a Technology Website which Updates on Social media, Internet web apps, Freewares, WordPress & Blogging.: n/a 1.57 n/a
578bbcust.com: n/a 12.40 n/a
579steelheadfinance.com Steelhead Factoring Provides commercial financing options such as accounts receivable factoring and purchase order, inventory financing, as well as related term loans. See why more trucking companies choose Steelhead Factoring as their leading transportation factoring company to get paid faster on invoices: n/a 9.90 n/a
580purephoto.com PurePhoto | Discover, Connect & Collect | Affordable Art Prints Connect with top photographers and emerging artists. Discover great fine art and buy limited edition prints starting at only $20.: n/a 5.30 n/a
581sugang.org: n/a 11.00 n/a
582obas.com Building & Plumbing Supplies, Power Tools, Signs, Workwear | OBAS Builders Merchants OBAS sell thousands of Building & Plumbing Supplies at trade prices inc Drills, Power Tools, Signs, PPE & Workwear. Builders' merchants with UK Delivery from Longridge, nr Preston, Lancashire.: n/a 17.00 n/a
583easyriser.fr Vente de Skates, Trottinettes freestyle, Longboard - Easyriser Easyriser est le e-shop de glisse urbaine ! Découvrez nos univers Skate, Roller, Trottinette freestyle... Les plus grandes marques parmi un choix immense !: n/a 7.30 n/a
584mensagex.com.br: n/a 9.00 n/a
585topmobility.ca: n/a 21.00 n/a
586lockpicks.com LockPicks.com by Brockhage LockPicks.com by BROCKHAGE offers locksmith tools, supplies, & equipment. HPC, SouthOrd, JMA, JET, Peterson, Advanced Diagnostic, Framon, Wenxing,..: n/a 9.80 n/a
587belsatgr.com.br: n/a 10.00 n/a
588seodesignframework.com One Framework, Unlimited Possibilites! The SEO Design Framework. Build Websites that Rank as Great as They Look with the SEO Design Framework for WordPress. HTML5, CSS3, Responsive, Drag & Drop and Everything You Need!: n/a 5.30 n/a
589iwonlex.com Wonlex-Leading Brand Wearable Devices In China | Manufacturer of kids gps watch,smart watch,smart bracelet,credit card phone High quality kids gps watch,smart watch,smart bracelet,mini phone manufacturer in China,Wonlex is specialized in wearable devices for about 2 years.: n/a 13.00 n/a
590shredex.ca
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ShredEX provides do***ent management services to commercial and residential clients. Specializing in do***ent destruction, ShredEX also provides a complete suite of secured solutions, designed to help protect our clients confidential information.: n/a 12.00 n/a
591charlestonpr.com: n/a 8.00 n/a
592agrupate.com Agrupate.com - Donde comprar ofertas increíbles Los mejores descuentos para comprar productos y servicios de primeras marcas, están en agrupate.com. Con el respaldo de La Nación. ¡Ingresá ahora!: n/a 1.74 n/a
593ghthealth.com: n/a 1.27 n/a
594amarr.com Amarr® Garage Doors - Over 60 years of garage door manufacturing excellence Amarr offers 300+ styles of Garage Doors. Choose from Carriage House, Traditional, and Commercial Garage Doors in Steel, Wood and Wood Composite materials. Free How to Buy a Garage Door Guide Nationwide Dealer Network.: n/a 4.00 n/a
595propstore.com Prop Store – Ultimate Movie Collectables Offers original screen-used props, costumes and memorabilia from various films and television shows.: n/a 4.30 n/a
596carshop.co.uk CarShop | UK car supermarket | used cars for sale For the best choice of used cars, visit CarShop, the UK's leading used car supermarket group with 1,000s of used cars in stock. Visit our used car supermarkets in Cardiff, Doncaster, Northampton, Norwich and Swindon: n/a 5.20 n/a
597singaporeathletics.org.sg: n/a 14.80 n/a
598kennethresearch.com Kenneth Research - Your Strategic Consulting Partner: n/a 34.00 n/a
599sfcable.com Buy Online Computer & Power Cables, Adapters & Other Accessories | SF Cable SF Cable, in business since 2002, is a wholesale distributor of home theater products, computer cables, and laptop and security accessories. Most of our products are RoHS compliant and environmentally-friendly. Buy online from a huge selection of highest quality cables, components & accessories at the lowest prices with fast shipping & lifetime technical support!: n/a 7.10 n/a
600npmaps.com National Park Maps | NPMaps.com - just free maps, period. View and download any high resolution national park map: absolutely free PDF and image files of maps from park brochures and handouts, no strings attached.: n/a 4.90 n/a

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