Zendesk

Zendesk is used by 0.08% of sites

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Zendesk is a customer service software company that provides a cloud-based customer support platform. It offers a range of tools and features to help businesses manage and improve their customer service and support operations. Here are some key components and features of Zendesk:

Ticketing System: Zendesk's core functionality revolves around a ticketing system. It allows businesses to receive, track, and manage customer inquiries and support requests in a centralized system. Support tickets can be created via various channels such as email, web forms, live chat, social media, and phone calls.

Multichannel Support: Zendesk enables businesses to provide support across multiple channels, ensuring that customers can reach out through their preferred communication method. It supports email integration, live chat, social media integration, voice support, and self-service options like knowledge bases and community forums.

Help Center: Zendesk provides a customizable Help Center where businesses can create a self-service knowledge base. This allows customers to find answers to commonly asked questions and troubleshoot issues on their own, reducing the need for agent intervention.

Automation and Workflow: Zendesk allows businesses to automate repetitive tasks and create workflow rules to streamline their support processes. This includes automating ticket assignment, routing, escalation, and setting up predefined responses to common inquiries.

Reporting and Analytics: Zendesk offers reporting and analytics features to help businesses gain insights into their support operations. It provides metrics and dashboards to track ticket volumes, response times, customer satisfaction scores, agent performance, and other key performance indicators.

Collaboration Tools: Zendesk facilitates collaboration among support teams by providing internal communication tools. Agents can share notes, collaborate on ticket resolutions, and communicate with each other using features like internal comments and ticket assignments.

Live Chat: Zendesk offers a live chat feature that enables real-time customer interactions on websites or through mobile apps. This allows businesses to engage with customers instantly, answer questions, and provide support during their browsing or purchasing journey.

Customer Relationship Management (CRM) Integration: Zendesk can be integrated with popular CRM systems to provide a seamless flow of customer information and support interactions. This helps agents access relevant customer data and have a complete view of the customer's history and interactions.

Customization and Branding: Zendesk allows businesses to customize the look and feel of their support portal to align with their branding. This includes customizing the Help Center, email notifications, and ticketing forms to create a consistent customer experience.

Mobile Support: Zendesk offers mobile apps for iOS and Android, allowing agents to access and manage support tickets on the go. Customers can also access self-service options and initiate support conversations through mobile devices.

Overall, Zendesk provides a comprehensive customer support platform that enables businesses to deliver efficient and personalized customer service. With its ticketing system, multichannel support, automation capabilities, reporting tools, and integration options, Zendesk helps businesses enhance their customer support processes, improve customer satisfaction, and build stronger customer relationships.

Top Websites using Zendesk

: Bounce ratePages / VisitVisit duration
51smule.com
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53realgeeks.com Real Geeks - Real Estate CRM and Website solution. Real Estate CRM and Website solutions built for conversion. Track and identify lead behavior, automate follow-up, and generate new opportunities.: 29.23 9.00 16:35
54sears.ca Canada Shopping: Buy Appliances, Mattresses, Furniture Online | Sears Canada Order online from a catalogue or browse selected items. Features clothes, furniture, leisure, and electronics. Online shopping from your local store in Canada - Best online shopping experience from a great selection of online electronics, appliances, mattresses, furniture, kitchen, bedroom, bath, decor & more. Sears Canada: n/a 4.54 n/a
55cheapoair.com Access Denied discover cheap airline tickets with cheapoair! we offer flight tickets, hotels and car rental deals year round. book now & travel the world for less!: 40.21 4.11 06:09
56ticketek.com.au Ticketek Australia ticketek.com.au: 12.60 0.00 06:12
57comc.com Check Out My Baseball Cards, Comics & Collectibles buy and sell baseball, football, basketball, and hockey cards online with comc. order from multiple sellers, but pay shipping one time! find rookie cards, memorabilia, autographed cards, vintage, modern, and more on comc.: 28.47 12.42 09:12
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61bifinance.com BiFinance - cryptocurrency exchange, convenient to buy Bitcoin, Ethereum BiFinance is an institutional-grade cryptocurrency trading platform where you can buy and sell Bitcoin, Ethereum and more cryptocurrencies quickly and easily.: 52.71 16.38 08:02
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63americanchronicle.com americanchronicle.com We are an online magazine for national, international, state, local, entertainment, sports, and government news. We also provide opinion and feature articles.: n/a 2.90 n/a
64ebzkswbs78.com: n/a 1.93 n/a
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68harvestapp.com Time Tracking Software With Invoicing | Harvest Time tracking and management software with powerful easy reporting and streamlined online invoicing. Loved by 73,000 businesses. Get started for free.: 42.38 4.60 16:04
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71paddypower.com Paddy Power Bet on horse racing, football and the lottery in the UK and Ireland.: 27.25 0.00 19:14
72reservoirs.sa.gov.au SAWater - Recreation at Reservoir Reserves proudly supplying water and sewage services to more than 1.8 million south australians.: 52.28 4.14 09:39
73esmplus.com ESM(Ebay Sales Manager) ESM(Ebay Sales Manager): 44.39 6.08 14:23
74biconomy.com Biconomy | Buy/Sell Bitcoin, Ether and Altcoins | Cryptocurrency Exchange | BIT biconomy cryptocurrency exchange - we operate the worlds biggest bitcoin exchange and altcoin crypto exchange in the world by volume: 71.76 6.71 03:23
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76midwestfibernetworks.com Business Fiber Internet | Dark Fiber | Midwest Fiber Networks Midwest Fiber Networks owns & operates the largest privately-held, carrier-neutral fiber optic network in Wisconsin, providing businesses with high-capacity fiber internet & network services.: 37.18 9.00 46:40
77groupon.com.au Groupon® Official Site | Online Shopping Deals and Coupons | Save Up to 70% off Discover & Save with Over 300k of the Best Deals and Things to Do Near You. Shopping online is easy - buy coupon deals now and instantly redeem your discount online or in-person with our app.: 36.88 3.47 07:26
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80wyzant.com Wyzant: Find Private Tutors at Affordable Prices, In-Person & Online Find affordable, top-rated private tutors in 250+ subjects and test prep on Wyzant.com. Quick online scheduling for in-person and online tutoring help.: 51.36 3.58 04:29
81hlj.com HLJ.com - The Worlds Largest Online Hobby, Toy and Figure Shop HLJ.com was started over 20 years ago to help hobbyists like you buy the best quality Figures, Models and Gundam at good prices. Buy Bandai, Takara Tomy, Tamiya and lots of other brands from Japan.: n/a 5.17 n/a
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84naturabuy.fr Chasse, pêche, tir, tactique, défense et collection, articles neufs et d'occasion - NaturaBuy Articles de chasse et pêche, tir sportif, tactique et défense, armes de collection et outdoors. Plus de 740 000 petites annonces et ventes aux enchères en neuf ou d'occasion: n/a 13.50 n/a
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86apextraderfunding.com Just a moment... join the most successful futures traders with apex trader funding the easiest and most transparent trading company: 32.95 6.20 05:03
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88docsity.com Notes & Exams for university and high school students | Docsity US The worldwide social learning network for University students from all around the world: share university notes, essays, exams...: 68.04 0.00 02:19
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90bookbub.com Just a moment... get free and bargain bestsellers for kindle, nook, and more, as well as updates from your favorite authors. sign up free today, and start reading instantly!: 48.87 2.99 02:04
91jdsports.ca JD Sports JD Sports is Canada’s premiere destination for all things sneakers, streetwear and sports style. Shop the latest men’s, women’s and kid’s gear now.: 32.25 5.92 03:48
92taskrabbit.com 403 Forbidden your trusted and local handyman. furniture assembly, tv mounting, help moving, and much more. our taskers can tackle all your home projects.: 40.78 4.88 03:26
93sem-tracking-***ytics.com: n/a 1.80 n/a
94yeeyi.com 澳洲亿忆网 - 新闻，招聘，汽车，二手，租房，交友，宠物，旅游，生活，校园，教材 www.YeeYi.com 澳洲中文网(亿忆网)是澳洲最大的综合性华人交流平台，拥有丰富的本地交流信息，囊括澳洲澳洲新闻,同城生活,澳洲二手市场,澳洲婚恋交友,热门活动,澳洲留学移民,澳洲求职招聘,影视天地等40多个板块。为生活在澳洲的华人及留学生提供最新最详尽的生活信息和指导，是澳洲华人的第一网络家园！- yeeyi.com: 27.38 0.00 21:27
95volafile.org Volafile.org Live Filesharing & Chat Volafile.org provides free temporary online storage, convenient for sharing files between colleagues and friends.: 32.00 0.00 11:36
96juicyads.com
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97celia.finance Celia | Building Your Favorite Crypto Exchange Building Your Favorite Crypto Exchange. Download Celia App to earn 2CLT: 14.12 3.55 02:27
98jibjab.com JibJab JibJab - Funny Stuff - Hilarious Jokes, Cartoons, Flash Animation Videos, Funny Movies and Pictures.: 48.39 3.50 06:06
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100rezdy.com Online Booking System for Tour & Experience Providers | Rezdy Rezdy is the stress-free online booking software for tour & activity operators. Discover more about the largest distribution network for tours & activities.: n/a 6.60 n/a

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